Privacy Policy

Effective Date: 01/07/2025
Last Updated: 19/09/2025

1. Introduction

FlexiPod Solutions Pty. Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flexipodsolutions.com.au and use our services.

By using our website and services, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request quotes
• Schedule site inspections or consultations
• Subscribe to our newsletter
• Create an account on our website
• Communicate with us via phone, email, or chat

This information may include:

• Full name
• Email address
• Phone number
• Residential address and postcode
• Property details and project requirements
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third parties, such as:

• Social media platforms
• Marketing partners and lead generation services
• Public databases and directories
• Customer referrals

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Provide quotes and estimates for construction services
• Schedule and conduct site inspections
• Communicate about your project requirements
• Process orders and manage projects
• Provide customer support and respond to inquiries

3.2 Marketing and Communications

• Send promotional materials and service updates
• Provide newsletters and industry information
• Conduct market research and customer surveys
• Personalise marketing content and offers

3.3 Business Operations

• Improve our website and services
• Analyse website usage and customer behaviour
• Maintain security and prevent fraud
• Comply with legal obligations
• Resolve disputes and enforce agreements

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing services
• Customer relationship management (CRM)
• Payment processing
• Analytics and reporting
• Lead generation and marketing automation

4.2 Business Partners

We may share information with:

• Subcontractors and trade partners for project delivery
• Suppliers for materials and equipment sourcing
• Insurance providers and financial institutions
• Professional advisers (lawyers, accountants, consultants)

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Enforce our terms of service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against:

• Unauthorised access, use, or disclosure
• Accidental loss or destruction
• Alteration or corruption

Security measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain our business relationship
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce agreements
• Pursue legitimate business interests

Typically, we retain:

• Customer information for 7 years after the last interaction
• Project records for 10 years (as required by construction regulations)
• Marketing communications until you unsubscribe
• Website analytics data for 2 years

7. Your Rights and Choices

Under Australian Privacy Principles, you have the right to:

7.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request a copy of your data in a portable format

7.2 Opt-Out and Withdrawal

• Unsubscribe from marketing communications
• Withdraw consent for data processing (where applicable)
• Request deletion of your personal information (subject to legal requirements)

7.3 Complaints

• Lodge a complaint about our privacy practices
• Contact the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us using the details provided in Section 11.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyse website traffic and user behaviour
• Provide personalised content and advertisements
• Enable social media features
• Improve website functionality and performance

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

8.1 Types of Cookies We Use

• Essential cookies: Required for website operation
• Analytics cookies: Help us understand website usage
• Marketing cookies: Enable personalised advertising
• Social media cookies: Allow social sharing features

9. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

FlexiPod Solutions
Email: sales@flexipodsolutions.com.au
Phone: 0411 520 933
Address: Sunnybank Hills, 4109

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Governing Law

This Privacy Policy is governed by Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Any disputes will be subject to the jurisdiction of Australian courts.

Last Updated: 19/09/2025

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